Tuesday, October 2, 2012
The Pumpkin Dispute
Last night at work this foreign couple came through my line. The woman was waiting at the end of the register with the carriage and the guy was watching me scan the last item through. It was a good sized pumpkin. I looked at the code on the sticker, typed it in, put the pumpkin on the scale to weight it and then sent it down the belt.
"You're total is $67.98," I said. The man handed me his credit card which I swiped and handed back. He then leaned over and peered closely at the screen then stepped back incredulously. Oh great, a price challenger.
"No weigh 8 pound," he said matter-of-factly, looking at me to see what I was going to do about it.
"Uh, what?"
"Pumpkin not weight 8 pound. Not possible." He pointed at the screen where it showed that the pumpkin weighed 8.34 lbs. He grabbed the pumpkin and put it on the scale. "Weigh again."
"I can't weight it again," I said and tried to explain to him that the order already went through. I called my manager Erin over. I had no idea how to explain what was going on, but luckily the crazy started his complaint over.
"No way is pumpkin 8 pounds," he said, "man under sign tell me 6 pounds." He started digging through his bagged groceries and took out to boxes of pie crusts.
"Weigh these. See if equal 6 pounds like says."
Erin said, "If you want to reweigh the pumpkin I can take you down to the courtesy booth and they'll get you your money back." The crazy looked extremely upset and started shaking his head in distress. He sighed in frustration. "No, no, no. We talking about 50 cents here, money no matter. Your scale is wrong! Need to be calibrated!" He pointed to the line developing behind him and said, "Need calibrate because all those orders going to be wrong." How noble of him.
"Right I see what you're saying," Erin said. She put the boxes of pie crusts on the scale and it weighed in as 6.19. "Obviously it can't be exact," Erin said. Ha. Now he looked like an idiot. He threw his hands up. "Okay! Just want to be sure. That's fine."
Erin said, "We appreciate that," waste of time. The bagger reloaded the bags and the 8 pound pumpkin back into the cart and they were gone.
Thursday, March 22, 2012
Paranoid Customers
People are SO overly and unnecessarily paranoid during the checking out process. This customer last night told me he wanted to pay with his debit card the exact amount. I tapped the buttons and watched as he wrapped both his arms around the pin pad machine and bent his head over to enter in his pin number as quickly as possible. Ooookayyyy. I tried to keep my face straight.
The other extreme was one time this older couple came through my line and he decided to pay with debit exact. His wife had to show him how to slide the card and then he couldn't remember the pin number.
""I wrote it down somewhere..." He took out a crumpled piece of paper from his pocket and unfolded it. On the paper was written "Pin #" followed by the numbers. He waved it around and flattened it out on the counter where anyone could have seen it.
"6, 8..." he said outloud as he hit the numbers on the keypad.
"Don't say it outloud!" his wife said. I caught her eye and we laughed.
The paranoid debit card user reminded me of all the other ridiculous people. Quite a few people go to slide their card and I have to ask, "Is that debit or credit?" They answer, "Credit," and slide again as if I had asked the question out of mere curiousity. Uh, no.
"I have to slide credit here," I say. Did you really not notice that nothing is happening on the pin pad?
They look at me like I'm crazy to even suggest the idea that they hand me their card.
"I'll do debit instead," they say. Because clearly I'm going to take the card and copy everything down so I can steal your identity. I'm definitely not 12 inches away from you, right in front of your face in a public place with tons of people watching me. So stupid.
And the old people who take half an hour to write a check instead of sliding a card because for some reason they think all their money is going to be stolen. Some old woman will wait until the very end of the order and then look around in her huge pocket book for EVER to find her checkbook. She opens it slowly and fills out the check, asking me for the amount when it's right on the screen in front of her. She carefully rips out the check and writes down the number and amount before handing it to me.
"Do you have aMarket Basket card..........." I ask.
"Oh, yes!" Now, she has to find the card and she's so old it takes her about 30 seconds to get it out of the slot in her wallet and hand it to me.
"Can you confirm here please........" I point to the pin pad. She squints at the screen and says, "Is that the green button?"
"Just hit the button next to where it says 'confirm'."
"Where is that?" UGHHHHHHHHHHHHHHHHHHHH.
JUST USE A DEBIT CARD.
After I finally get to put the check through the printer and show her the amount, I hand her the receipt along with a good chunk of my sanity.
Wednesday, March 14, 2012
Carriage Hound
There's this one employee who works here named Timmy and he has very red hair and he's the nicest kid. He was bagging on register 14. Gregory came in from outside and went up to the assistant manager that night, Aiden to see what he was supposed to be doing. She said to him, "Send carrot top outside."
He heard, "Send carriage hound outside."
"Who's carriage hound?" he asked seriously.
"No! carrot top!" Aiden said laughing. Gregory went to pass on the vest and switch places with Timmy.
Later that night Gregory told me what happened and i thought it was the funniest thing ever. We kept laughing about it. Every time Gregory would come in to put away the carriages he had gotten Gregory would call him carriage hound. Timmy would smile in puzzlement and we would just crack up. After the first time he stopped asking why we were calling him carriage hound. He probably thought we were complimenting his carriage-getting skills.
Since we were on register one, we could see all the customers coming in and this one red headed kid came in. I looked at Gregory and we both laughed.
He heard, "Send carriage hound outside."
"Who's carriage hound?" he asked seriously.
"No! carrot top!" Aiden said laughing. Gregory went to pass on the vest and switch places with Timmy.
Later that night Gregory told me what happened and i thought it was the funniest thing ever. We kept laughing about it. Every time Gregory would come in to put away the carriages he had gotten Gregory would call him carriage hound. Timmy would smile in puzzlement and we would just crack up. After the first time he stopped asking why we were calling him carriage hound. He probably thought we were complimenting his carriage-getting skills.
Since we were on register one, we could see all the customers coming in and this one red headed kid came in. I looked at Gregory and we both laughed.
You don't belong here
A couple nights ago I was on express, but it was register 16 which isn't as bad because usually it's only temporary and sometimes there's a bagger. This particular night I had a bagger, Gregory. This man came through my line and said something, but I couldn't hear so I asked him to repeat himself.
"That kid has really blond hair." I turned around to see where he was looking. There was this new hire working a couple registers down who had very blond hair, almost white.
"Oh," I said. He said something else, but I missed it again so I just nodded and handed him his receipt. When he walked away I asked Gregory, "What did he say?"
"He said, 'He doesn't belong here."
"What!" I said, "That's so sad!"
"And really weird," Gregory added, "Who says that?"
We laughed about this for the rest of the night. Every time one of us saw the other we would say, "You don't belong here," with a really serious look.
"That kid has really blond hair." I turned around to see where he was looking. There was this new hire working a couple registers down who had very blond hair, almost white.
"Oh," I said. He said something else, but I missed it again so I just nodded and handed him his receipt. When he walked away I asked Gregory, "What did he say?"
"He said, 'He doesn't belong here."
"What!" I said, "That's so sad!"
"And really weird," Gregory added, "Who says that?"
We laughed about this for the rest of the night. Every time one of us saw the other we would say, "You don't belong here," with a really serious look.
Thursday, March 8, 2012
People who think everyone cares
A lot of customers are really rude, but there are actually some customers that are a little too friendly.
I was working on the register of doom and isolation when this guy came through my line and he chatted a little bit about his family while I was bagging his groceries. After he paid and I handed him the receipt I thought he would head to the door and leave like everyone else normally did, but he got out of the line and stood by the end of my register. He took his ipod out of his pocket and said, "I have some pictures on here."
"Okay..." I said. I turned my attention back to the line, but now people were unsure of whether they were waiting for that man or not.
"Oh, you can help him," the man said as he noticed me just standing there, "I'm just waiting for this to load."
After a few more customers my line died down and he came over holding up his ipod.
"This is my grandson Bently, he's 6 years old. He's so funny he wears his underwear on his head like this and I call him Captain Underpants..."
"He's cute," I said and faked a laugh.
"...And this is our dog Spot who we got off Craigslist for $50. It's sad to think about what would ahve ahppened to him if we hadn't taken him..." He went on forever and showed me picture after picture. Finally someone came to my line and he left. It was the first time I'd ever prayed for a customer.
I was working on the register of doom and isolation when this guy came through my line and he chatted a little bit about his family while I was bagging his groceries. After he paid and I handed him the receipt I thought he would head to the door and leave like everyone else normally did, but he got out of the line and stood by the end of my register. He took his ipod out of his pocket and said, "I have some pictures on here."
"Okay..." I said. I turned my attention back to the line, but now people were unsure of whether they were waiting for that man or not.
"Oh, you can help him," the man said as he noticed me just standing there, "I'm just waiting for this to load."
After a few more customers my line died down and he came over holding up his ipod.
"This is my grandson Bently, he's 6 years old. He's so funny he wears his underwear on his head like this and I call him Captain Underpants..."
"He's cute," I said and faked a laugh.
"...And this is our dog Spot who we got off Craigslist for $50. It's sad to think about what would ahve ahppened to him if we hadn't taken him..." He went on forever and showed me picture after picture. Finally someone came to my line and he left. It was the first time I'd ever prayed for a customer.
Wednesday, March 7, 2012
Facepalm
I know I complain about this so much, but I HATE coupons. And more importantly the people who have the coupons.
This one woman comes through my line and she hands me these two boxes before I can ring anything through.
"These are only $3.99" She says. I look on the price tag on the item which says they are $4.99.
"So they're a dollar off?" I ask to make sure.
"Yes. They are supposed to be $3.99. I just want to make sure they ring through as $3.99." I knew they weren't going to ring through at that price so I types in the price manually. It showed up on the screen; two items for $3.99.
"All set," I said and carried on with ringing the rest of her items through. At the end of the order she handed me 2 coupons for a dollar off each for those two boxed items. I handed them back to her and said, "I already took the dollar off."
She looked at me and shoved them back in my face, "No, no. I have coupons for them. They were right on the boxes."
"I already took the dollar off," I said, "I put them in manually at $3.99 each, like you said since that was the sale price." The woman sighed and shook her head at me.
"They're supposed to be a dollar off," she said pointing at the coupons, "It says right here."
I tried very hard to keep my voice even as I tried to explain to her. I scrolled all the way back up to the beginning and pointed to the first two items.
"These are the two items. You told me that they were supposed to be $3.99, but the price tag on them said $4.99 so I manually typed them in to be $3.99. See?" I pointed at the screen again. "I already took the dollar off."
"But I have these coupons," she said. FACEPALM.
"I. Already. Took. The. Dollar. Off." I said, absolutely losing my cool. She sighed again and looked at me like I was an idiot. She had this condescending smile on her face like she felt bad I was so stupid. "No no no no no no no. You don't understand. They were supposed to be a dollar off. That's why I have the coupons." I actually started to tear up at this point out of frustration.
"So your saying there is a double sale on this item?" I said sarcastically.
"Maybe," she said.
"Okay," I said with such an attitude, "I'll take an EXTRA dollar off for you if it makes you feel better." I ripped the coupons out of her hand. I knew they wouldn't scan through, but I tried anyways so she would see and hear the error message. After I typed them in, I made a big show about throwing the coupons in the trashcan. This was for affect since later I would have to retrieve them for my folder so my drawer wouldn't be off.
I handed her the receipt and did not say a word.
This one woman comes through my line and she hands me these two boxes before I can ring anything through.
"These are only $3.99" She says. I look on the price tag on the item which says they are $4.99.
"So they're a dollar off?" I ask to make sure.
"Yes. They are supposed to be $3.99. I just want to make sure they ring through as $3.99." I knew they weren't going to ring through at that price so I types in the price manually. It showed up on the screen; two items for $3.99.
"All set," I said and carried on with ringing the rest of her items through. At the end of the order she handed me 2 coupons for a dollar off each for those two boxed items. I handed them back to her and said, "I already took the dollar off."
She looked at me and shoved them back in my face, "No, no. I have coupons for them. They were right on the boxes."
"I already took the dollar off," I said, "I put them in manually at $3.99 each, like you said since that was the sale price." The woman sighed and shook her head at me.
"They're supposed to be a dollar off," she said pointing at the coupons, "It says right here."
I tried very hard to keep my voice even as I tried to explain to her. I scrolled all the way back up to the beginning and pointed to the first two items.
"These are the two items. You told me that they were supposed to be $3.99, but the price tag on them said $4.99 so I manually typed them in to be $3.99. See?" I pointed at the screen again. "I already took the dollar off."
"But I have these coupons," she said. FACEPALM.
"I. Already. Took. The. Dollar. Off." I said, absolutely losing my cool. She sighed again and looked at me like I was an idiot. She had this condescending smile on her face like she felt bad I was so stupid. "No no no no no no no. You don't understand. They were supposed to be a dollar off. That's why I have the coupons." I actually started to tear up at this point out of frustration.
"So your saying there is a double sale on this item?" I said sarcastically.
"Maybe," she said.
"Okay," I said with such an attitude, "I'll take an EXTRA dollar off for you if it makes you feel better." I ripped the coupons out of her hand. I knew they wouldn't scan through, but I tried anyways so she would see and hear the error message. After I typed them in, I made a big show about throwing the coupons in the trashcan. This was for affect since later I would have to retrieve them for my folder so my drawer wouldn't be off.
I handed her the receipt and did not say a word.
Tuesday, March 6, 2012
Taken out by crazy shopper
I arrived at work yesterday, early like usual, since I'm so paranoid and I leave a half hour before I even need to. When I got out of my car and started to walk to the front of the store I immediately became aware of quite the commotion. A woman in a huge black SUV hit an older gentleman walking in the crosswalk, just trying to make it into the store. He was lying perfectly still on the ground for about 25 minutes before any paramedics are cops got to the scene. When I got there, pretty much every single manager was outside and people were all crowded around the guy. The woman was still i nher car, I couldn't see her or anything. One of the managers put a space blanket over the man lying on his side. I walked into the store very slowly, looking over my shoulder the whole time. I saw another manager rush to the courtesy booth and ask Aiden if they called the cops yet. It took quite awhile and I was on my register already by the time the paramedics, cops and ambulance came and carried him away on a stretcher. Customers from all over the store were crowding around the front windows to see what was happening.
Monday, March 5, 2012
A paycheck-less week
We got a lot of snow wednesday night and all day thrusday. It was insane. It literally did not stop snowing for almost 24 hours, the roads were horrible and a neighboring town where my mom worked closed. I was scheduled to work thursday night at 5. Due to the tretchorous roads and my lack of driving experience, I wasn't sure about going into work. I imagined that not many people would be venturing to Market Basket today anyways. We are supposed to call in 3 hours before or shift if we can't make it so at 2 I decided to call Mark and feel him out; see if he was understanding and like, "Oh yeah I totally understand. Don't worry we don't need you to come in today," or say he really needed me and I should try to make it.
I calleld work and asked to speak to Mark if he was available. He was. I told him that I wasn't sure if I could make it because the roads were very bad and my parents didn't wnt to let me drive since this was the first time I've ever even driven in snow before.
"Well, you're calling pretty early aren't you?" he said. I started to say something about how I thought I wa supposed to call 3 hours ahead, (I didn't think, i knew)but he cut me off.
"I really need some people to come in today," he said. Not understanding. "Where do you live?"
"I live in Kingston," I said, "It's about 20 minutes away-"
"Yeah I know where it is," he snapped. "Call me back at 4, it might be better by then."
"Okay," I said and hung up. It sounded like he really needed me and wasn't understanding of the horrid weather conditions outside so I decided to go to work. I went outside and shoveled my c ar off and shoveled the snow behind it so I could get out of the driveway. At a little before 4:00 I called back to let Mark know I was going to come in, but he wasn't available and I got Simon on the phone instead. I told him what had happened and said, I'm on my way I decided to come in."
"Oh, Mark already crossed your name off. We don't need you."
"Uh, can I still come in?"
"You're not even on the lsit anymore don't worry about it." Okay, that's a no. I said "Alright, thanks. Bye," and hung up the phone.
Wow thank you for automatically assuming that I wasn't going to make an effort. Now I literally won't get a paycheck next week since I took Monday off for my birthday. Love when that happens.
I calleld work and asked to speak to Mark if he was available. He was. I told him that I wasn't sure if I could make it because the roads were very bad and my parents didn't wnt to let me drive since this was the first time I've ever even driven in snow before.
"Well, you're calling pretty early aren't you?" he said. I started to say something about how I thought I wa supposed to call 3 hours ahead, (I didn't think, i knew)but he cut me off.
"I really need some people to come in today," he said. Not understanding. "Where do you live?"
"I live in Kingston," I said, "It's about 20 minutes away-"
"Yeah I know where it is," he snapped. "Call me back at 4, it might be better by then."
"Okay," I said and hung up. It sounded like he really needed me and wasn't understanding of the horrid weather conditions outside so I decided to go to work. I went outside and shoveled my c ar off and shoveled the snow behind it so I could get out of the driveway. At a little before 4:00 I called back to let Mark know I was going to come in, but he wasn't available and I got Simon on the phone instead. I told him what had happened and said, I'm on my way I decided to come in."
"Oh, Mark already crossed your name off. We don't need you."
"Uh, can I still come in?"
"You're not even on the lsit anymore don't worry about it." Okay, that's a no. I said "Alright, thanks. Bye," and hung up the phone.
Wow thank you for automatically assuming that I wasn't going to make an effort. Now I literally won't get a paycheck next week since I took Monday off for my birthday. Love when that happens.
Tuesday, February 21, 2012
Spoken to
A couple nights ago I had been at work for about ten minutes when Simon appeared behind me and said, "I'm gonna ring for you for a minute. Justin wants to talk to you." I felt my heart stop. The only time Justin or Mark wanted to talk to you was if you were in trouble (Or if you were being sent to Hooksett which is a whole other story). I grinned apprehensively at my bagger Jeremy who also knew I was most likely in trouble. I walked slowly, hunched over and hanging my head, over to where Justin was standing by the rack of carriages.
He was grinning like he always was when he said, "You have a coupon issue." I immediately started thinking of all the times I found coupons around my register and couldn't remember if I entered them or not.
"Oooh," I said, "yeah." He saw the realization on my face and said, "You know what I'm talking about?" Still smiling.
"I think so," I said.
"There was a Kashi coupon..." Nope, not what I thought he was talking about. I put a confuised look on.
"It was for a free Kashi product and there was a space to fill in the amount..." Crap I knew exactly what he was talking about now.
"Instead of putting the price of the item in, you put the maximum amount. The maximum price on the coupon was $5 and the product was only $3 so you gave money away."
WOOOOOW. OH NO! I GAVE SOMEONE AN EXTRA 2 DOLLARS ON A COUPON! OUR STORE IS GOING TO GO BANKRUPT AT MY HANDS!
Do you know how many coupons I give away? Because customers won't give up. They will fight me tooth and nail for their 30 cents off. It says right there on the coupon that it's a dollar off if you buy TWO 6 packs of water, but they won't listen.
"Well the sign said."
"Well it's in the flyer."
"Well I heard it being announced."
So I don't even argue with people anymore I just type in all the coupons manually.
Because really, $2 may be a HUGE deal to the customer, but not to me. I do what I have to do to preserve my sanity.
And I'm a little concerned with how Mark knew I did that with that coupon. He must have had to look through my folder and find the $5 coupon and then look through every single one of my receipts to find the order it was used on and then scan through the list and find the Kashi product. Really? Really?
"I'm sorry," I said to Justin trying to look sheepish.
"It's okay," he said.
"Am I in trouble?"
"No just don't do it again," he said.
Oooooookayyyyyy. From now on I will scroll one at a time all the way to the top of the massive list of items I just rung through to find the item's actual price so that I don't cheat the huge, wealthy grocery store out of a dollar.
He was grinning like he always was when he said, "You have a coupon issue." I immediately started thinking of all the times I found coupons around my register and couldn't remember if I entered them or not.
"Oooh," I said, "yeah." He saw the realization on my face and said, "You know what I'm talking about?" Still smiling.
"I think so," I said.
"There was a Kashi coupon..." Nope, not what I thought he was talking about. I put a confuised look on.
"It was for a free Kashi product and there was a space to fill in the amount..." Crap I knew exactly what he was talking about now.
"Instead of putting the price of the item in, you put the maximum amount. The maximum price on the coupon was $5 and the product was only $3 so you gave money away."
WOOOOOW. OH NO! I GAVE SOMEONE AN EXTRA 2 DOLLARS ON A COUPON! OUR STORE IS GOING TO GO BANKRUPT AT MY HANDS!
Do you know how many coupons I give away? Because customers won't give up. They will fight me tooth and nail for their 30 cents off. It says right there on the coupon that it's a dollar off if you buy TWO 6 packs of water, but they won't listen.
"Well the sign said."
"Well it's in the flyer."
"Well I heard it being announced."
So I don't even argue with people anymore I just type in all the coupons manually.
Because really, $2 may be a HUGE deal to the customer, but not to me. I do what I have to do to preserve my sanity.
And I'm a little concerned with how Mark knew I did that with that coupon. He must have had to look through my folder and find the $5 coupon and then look through every single one of my receipts to find the order it was used on and then scan through the list and find the Kashi product. Really? Really?
"I'm sorry," I said to Justin trying to look sheepish.
"It's okay," he said.
"Am I in trouble?"
"No just don't do it again," he said.
Oooooookayyyyyy. From now on I will scroll one at a time all the way to the top of the massive list of items I just rung through to find the item's actual price so that I don't cheat the huge, wealthy grocery store out of a dollar.
Monday, February 20, 2012
The register of doom and isolation
I have to rant really quickly about a certain fellow employee. First I have to give you some background on how much I HATE being on register number 17, the Express Lane. It's all the grumpy, rude, angry people. They pay with hundred dollar bills, go far over the 12 item limit (sometimes going so far as to divide their 36 items into three separate orders), and yell at me when I don't know where their Marlboro 100 lights box red menthol green gold silver pack is. Does it look like I smoke?
Oh quick side rant within a rant here, I find it funny how I can always tell when people are going to buy cigarettes. There's just something about the unnaturally tan looking skin or the dead hair.
Anyways, I hate being on 17. Mostly because I'm all alone with no bagger. I mean, yeah it's only 12ish items, but it's still stressful being so far away and isolated from everyone. So tonight I was on register 10. My favorite. I saw Mary go up to Christina and Erin with her drawer and they told her to go on number 17. Well she whined and complained soooooooo much that they said, "Okay go on 10." Are you serious...... Guess who got stuck on 17? Me. And when I was over there she mouthed to me, "Ha ha." I wanted to trip her or something. So not fair.
Oh quick side rant within a rant here, I find it funny how I can always tell when people are going to buy cigarettes. There's just something about the unnaturally tan looking skin or the dead hair.
Anyways, I hate being on 17. Mostly because I'm all alone with no bagger. I mean, yeah it's only 12ish items, but it's still stressful being so far away and isolated from everyone. So tonight I was on register 10. My favorite. I saw Mary go up to Christina and Erin with her drawer and they told her to go on number 17. Well she whined and complained soooooooo much that they said, "Okay go on 10." Are you serious...... Guess who got stuck on 17? Me. And when I was over there she mouthed to me, "Ha ha." I wanted to trip her or something. So not fair.
No good, stealing gypsies
Okay, so here's an interesting story. There's this absolutely insane woman who comes to Grocery Store pretty often to wreak havoc. Sometimes she comes alone and sometimes she comes with her psychotic kids. There are all these stories about her that go around between coworkers.
She will walk over to the bakery, and you know how there are discounted cakes because they have some kind of minor defect? well she would take a perfectly fine cake, shake it up, bring it to the woman in the bakery and ask to have it discounted. Really? Are you that much of a lowlife? And she has also been known to open a container of cookies, shove them in her kids pockets and then throw the container away. There are also stories about her and her kin that go beyond the grocery store.
The rumor is that she's a gypsy. Her and her 30 kids or so live in a trailer or roam around. Timmy told me some of the older kids have gotten expelled for getting into fights.
Anyways, she is a complete menace. And she has this stupid hat, like a beanie, that she wears on the veryyyyy top of her head so it sticks straight up, but it's barely on her head. Every time I see her I just want to shove the stupid hat over her head. The first time I met her was the single most traumatic, entertaining experience of my short, unfulfilled life.
Here's the story:
https://docs.google.com/document/d/1okEFlJeLy6mGFPe0PVHNgzLb3nac-eTUzmpb_vGaFpE/edit
She will walk over to the bakery, and you know how there are discounted cakes because they have some kind of minor defect? well she would take a perfectly fine cake, shake it up, bring it to the woman in the bakery and ask to have it discounted. Really? Are you that much of a lowlife? And she has also been known to open a container of cookies, shove them in her kids pockets and then throw the container away. There are also stories about her and her kin that go beyond the grocery store.
The rumor is that she's a gypsy. Her and her 30 kids or so live in a trailer or roam around. Timmy told me some of the older kids have gotten expelled for getting into fights.
Anyways, she is a complete menace. And she has this stupid hat, like a beanie, that she wears on the veryyyyy top of her head so it sticks straight up, but it's barely on her head. Every time I see her I just want to shove the stupid hat over her head. The first time I met her was the single most traumatic, entertaining experience of my short, unfulfilled life.
Here's the story:
https://docs.google.com/document/d/1okEFlJeLy6mGFPe0PVHNgzLb3nac-eTUzmpb_vGaFpE/edit
Stupid people making me look bad
This woman came through my line and started putting all her groceries on the cart like normal. I said, "Hi how are you?" and she smiled and said, "Good thanks." I started ringing her items through which she can clearly see and not to mention the belt is moving. My bagger bags the items and puts them in her cart when she brings it down. I then tell her the amount and she hands me a piece of paper that makes me want to rip her throat out. "Oh, this is a WIC," she says.
When someone has a WIC they are supposed to tell you before you start because on the screen you have to hit "WIC transaction" and type in all the dates, and put the voucher through the printer. It's a process. I tried really hard to keep my face calm, but I'm not sure how well that worked out.
I flashed my light for asisstance and Christina came over. What I wanted to say was, "This idiot forgot to tell me her order was a WIC so I have to start over." But the customer is always right so I said, "This was supposed to be a WIC." Christina sighed and started to void off every item one by one and voided out the order. Then we had to take all the bags out of the carriage and take all the items out of the bags. I stood there uselessly as Christina hit WIC transaction and rang through every item again.
At the end she handed me the receipt to give to the customer, glared at me and said with such an attitude, "Next time hit WIC transaction." She walked away in a huff and I was left standing there with steam coming out of my ears. I handed the receipt to that insufferable woman and didn't say a word.
When someone has a WIC they are supposed to tell you before you start because on the screen you have to hit "WIC transaction" and type in all the dates, and put the voucher through the printer. It's a process. I tried really hard to keep my face calm, but I'm not sure how well that worked out.
I flashed my light for asisstance and Christina came over. What I wanted to say was, "This idiot forgot to tell me her order was a WIC so I have to start over." But the customer is always right so I said, "This was supposed to be a WIC." Christina sighed and started to void off every item one by one and voided out the order. Then we had to take all the bags out of the carriage and take all the items out of the bags. I stood there uselessly as Christina hit WIC transaction and rang through every item again.
At the end she handed me the receipt to give to the customer, glared at me and said with such an attitude, "Next time hit WIC transaction." She walked away in a huff and I was left standing there with steam coming out of my ears. I handed the receipt to that insufferable woman and didn't say a word.
The excruciating pain that hundred dollar bills can cause
If someone's total comes to $92 and they hand be a hundred dollar bill or $289 and they pay with two hundred dollar bills, it's not a big deal. But when the total is only $6.58 and I am handed a hundred, I want to rip into little pieces and scream. I am not your personal bank! The worst is when I see them flipping through bills in their wallet. 20, 20, 20, 20, 10, 10, 5, 5, bunch of ones and then, "Oh here's this one hundred dollar bill for you because you obviously don't hate life enough." I have noticed that there's a certain profile that goes along with the person who pays with hundred dollar bills.
Here's the link to part of an essay I wrote about the different types of people and how they pay: https://docs.google.com/document/d/1_XZ4hpnEYDnJBYOfmpkhX0D0uFflydFKkB2kCdy_mnw/edit
Here's the link to part of an essay I wrote about the different types of people and how they pay: https://docs.google.com/document/d/1_XZ4hpnEYDnJBYOfmpkhX0D0uFflydFKkB2kCdy_mnw/edit
Friday, February 17, 2012
"If I had a card for every store I shopped at, my wallet would be THIS BIG!"
It was a pretty slow night and this old guy came through my line. He bought $50 worth of cat food. When it was rung through and bagged, he asked for a pen, filled out his check and handed it to me.
"Do you have a Grocery Store card?" I asked.
"Nope," he said smugly, "It's so stupid when stores have cards. I don't believe in them."
I fought to keep my eyes from rolling and flashed my light on for assistance. Justin came over and I explained to him, "This man wants to write a check, but doesn't have a Grocery Store card." Typical ignorant shopper. I bet he also doesn't know the store closes at 9:00.
"Oh, that's okay," Justin said, "We can sign you up for a card right now--"
"I don't want a card!" The man cut in rudely. He looked at Justin and squinted his eyes sort of like he was sizing him up.
"Every store has these useless cards," he said to Justin and I, "Well, if I had a card for every store I shopped at my wallet would be THIS BIG!" As he said it, he spread his arms out dramatically.
I was trying to keep my smiling from turning into full blown laughter. Josh was grinning, but he literally always has a grin on his face even when he is delivering bad news.
"Yeah, I understand," Justin said and I nodded sympathetically as if we didn't think he was a crazy old man who should just shut up and get the card. "But you need to have a Market Basket card to pay with a check." The old man was outraged.
"Fine! Fine. Okay. Well, you can put all this back!" he said throwing his bag of cat food on the register, making a scene now. "And I want my check back!" He ripped it out of my hand. I lost some control and started to laugh. Justin and I exchanged looks and I could tell he was about to laugh.
The old man stuffed the check into his pocket mumbling angrily words like "Ridiculous" and "Stupid" and "Unbelievable".
The head of the Front End, Mark, was standing in front of the desk with his arms crossed, a smirk on his face. He had been watching the whole thing and I could tell he thought it was so funny. As the man walked by him muttering loudly and clearly, Mark called out with a huge smile, "Thanks for shopping!!" The man spluttered, "I DIDN'T!" and kept walking.
"Have a great night sir!" Mark called after him.
"I WON'T!"
Mark was laughing now. A few minutes later I saw Justin explaining what had happened to the assistant managers, spreading his arms out to imitate the old man.
"Do you have a Grocery Store card?" I asked.
"Nope," he said smugly, "It's so stupid when stores have cards. I don't believe in them."
I fought to keep my eyes from rolling and flashed my light on for assistance. Justin came over and I explained to him, "This man wants to write a check, but doesn't have a Grocery Store card." Typical ignorant shopper. I bet he also doesn't know the store closes at 9:00.
"Oh, that's okay," Justin said, "We can sign you up for a card right now--"
"I don't want a card!" The man cut in rudely. He looked at Justin and squinted his eyes sort of like he was sizing him up.
"Every store has these useless cards," he said to Justin and I, "Well, if I had a card for every store I shopped at my wallet would be THIS BIG!" As he said it, he spread his arms out dramatically.
I was trying to keep my smiling from turning into full blown laughter. Josh was grinning, but he literally always has a grin on his face even when he is delivering bad news.
"Yeah, I understand," Justin said and I nodded sympathetically as if we didn't think he was a crazy old man who should just shut up and get the card. "But you need to have a Market Basket card to pay with a check." The old man was outraged.
"Fine! Fine. Okay. Well, you can put all this back!" he said throwing his bag of cat food on the register, making a scene now. "And I want my check back!" He ripped it out of my hand. I lost some control and started to laugh. Justin and I exchanged looks and I could tell he was about to laugh.
The old man stuffed the check into his pocket mumbling angrily words like "Ridiculous" and "Stupid" and "Unbelievable".
The head of the Front End, Mark, was standing in front of the desk with his arms crossed, a smirk on his face. He had been watching the whole thing and I could tell he thought it was so funny. As the man walked by him muttering loudly and clearly, Mark called out with a huge smile, "Thanks for shopping!!" The man spluttered, "I DIDN'T!" and kept walking.
"Have a great night sir!" Mark called after him.
"I WON'T!"
Mark was laughing now. A few minutes later I saw Justin explaining what had happened to the assistant managers, spreading his arms out to imitate the old man.
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